|
How to Return
AmosPC
Online will gladly receive any
merchandise you would like to
return, provided it meets the
guidelines in our
Return Policy. You may
return merchandise by shipping
it to our Distribution Center.
To return merchandise,
you first must call Customer
Service to obtain an RMA (Return
Merchandise Authorization)
Number. When you call, you will
need to provide the Customer
Service Representative with:
Order Number
SKU Number of
each product
Name or
Description of each product
Nature of the
problem
After the Customer Service
Representative has taken the
necessary information, he or she
will process it and provide you
with an RMA Number. No returns
will be accepted without an RMA
Number.
To
obtain an RMA Number,
call Customer Service at
1-866-479-8931, M-F 10am - 7pm,
Sat 10am - 6pm CST, Sunday
Closed. Shipping charges
incurred in connection with the
exchange or return of new
merchandise are non-refundable.
After you have obtained your RMA
Number, follow the steps below
to return the merchandise.
Return by Shipping
1.
Pack the item securely in the
original packaging. Include all
contents of the original package
such as manuals, discs, cables,
etc. If all contents are not
included, you may be charged an
Open Box fee as described in the
Return Policy.
2.
In the package, place a copy of
the packing list that came with
your order. Keep the original
packing list for your records.
If you do not have the packing
list, you will need to include
the following information:
o
Order Number
o
Billing Name
o
Billing Address
3.
Ship your return to our
Distribution Center. We
recommend the Postal Service,
UPS or Federal Express.
All shipping charges must be
prepaid and the shipment must be
insured for the full value of
the merchandise being returned.
4.
Address your package to:
AmosPC Online Returns
RMA # (INSERT YOUR NUMBER HERE)*
300 Cyberonics Blvd.,
Suite 2049
Houston, Texas 77058
5.
Keep the shipping tracking
number. This number will
identify the receiving date of
your package.
6.
Your refund will be in the form
of your original payment (on the
same credit card as the original
purchase) and will take up to 14
days to process. Depending on
the cycle of your credit / debit
card, it may take up to two
cycles for the credit to be
applied to your account.
*NOTE!
Returns cannot be accepted
without an RMA number included
on the shipping label.
Please do not write your RMA
number on the box. |
